There are varying time limits in which you can cancel your order dependent on which delivery option you’ve chosen:

  • Next Day Delivery, Express – 15 minutes after completing your order.
  • Standard Delivery & all other delivery options – 60 minutes after completing your order.

Step 1

If you still have time to cancel your order, sign into your account.

Step 2

Click on ‘My orders’ and then ‘Cancel order’. The status will change to ‘Cancelled’. Please note – if you’ve paid for your order using iDeal, you won’t have the option to cancel your order.

When will the funds be back in my account after I’ve cancelled an order?

When you place an order with JAM, the funds are reserved for us – we don’t actually take the money until your order has been confirmed and sent to our warehouse. If you cancel your order, we don’t take the money however it may take up to 10 working days for your bank or card issuer to make your funds available to you again.

Why is the ‘Cancel order’ button not available?

If the ‘Cancel’ button is not available, it’s too late for you or our Customer Care team to cancel your order. 

At JAM, we only stock genuine and authentic items, bought directly from the brands we offer – we don’t buy fakes, so you can be sure the item you’ve received is genuine.

However, if you’re not entirely happy with your item, you’re welcome to return it to us for a full refund. All you need to do is complete the returns note which was included with your order and send it back to us. You can find out more about our Returns Policy here

Once your return has been received by our warehouse, we’ll email you to let you know your refund has been issued. It can then take 5-10 working days for the funds to appear in your account.

If you’ve returned more than one order in the same parcel, please allow up to 24 hours for all returned items to be processed.

The time it takes for your parcel to reach us varies depending on where you are returning it from.

 Ireland14 working days 
 New Zealand14 working days 
 Hong Kong14 working days 
 Canada14 working days 
 Rest of World21 working days 

Please note that working days do not include weekends and bank holidays.

If you’re yet to receive your return confirmation email, please follow the below steps:

1. Allow for your returns timeframe to pass

Please allow the timeframe shown above to receive your return confirmation email

2. Contact us

In the unlikely event that you haven’t received an email after the timeframe shown above, please contact our Customer Care Team using one of the contact options below, and we’ll get back to you as soon as possible.

Make sure you let us know your original order number, which items you have returned, when this was returned to us and any delivery reference numbers (i.e. from a collection service or courier) when you contact us.

You can return any item for a refund, within 30 days of receiving your original order. If you’d like a refund for your goods but you can’t return them to us for any reason, then a refund for those goods will be at our discretion.

There’s no need to let us know you’re returning something, just fill it in the returns note inside your parcel and pop it back to us.

We’ll refund the price you paid for your item, including sale items back to your original payment method.

If you wish to return underwear, swimwear, pierced jewellery, cosmetics/makeup or any items marked with a + next to the product name, please do not remove the original wrapping/seal for hygiene reasons.

The goods are your responsibility until they reach our warehouse, so make sure they’re packed up properly and can’t get damaged on the way!

We’re not responsible for any items that are returned to us by mistake. If you want these returned to you, we may request that you cover the delivery cost.

All returned items should be sent in their original condition and packaging including tags e.g. shoes should be returned with the original shoe box.

In the unlikely event that an item is returned to us in an unsuitable condition or outside of the 30 day return policy, we reserve the right not to refund you. If you want these returned to you, we may request that you cover the delivery cost.

. Check the delivery date

Your estimated delivery date is in your Order Confirmation email – please allow until this date for your order to arrive. It’s also worth checking if there are any local delays in your area

2. Track the order online

You’ll be able to follow your order if it’s been sent with a trackable service. To check this, all you need to do is log into ‘My Account’ and view your order. If the status shows ‘Track This Order’, just click the link and you’ll be able to follow your parcel. If the status shows ‘Shipped’, your order has been sent with your local postal service and isn’t trackable.

Your tracking link will be able to provide up to date information on the status of your order.

3. Contact us

If your estimated delivery date has passed and you haven’t received your order contact us.

When signing up to JAM you should receive an email with your password and other details (THIS IS SIMPLY BECAUSE OUR SYSTEM GENERATES A PASSWORD AND OTHER LOGIN DETAILS AUTOMATICALLY TO OUR CUSTOMERS) or after placing your first order. If you don’t confirm when registering your account, then the only emails you will receive are Order and Return Confirmation emails, any responses from our Customer Care team and any emails we feel contain important information that you should hear about.

If you did consent to receive emails after placing your first order and you’re not receiving any from us, follow the steps below:

1. Check your junk mail

Your email software may be marking our emails as junk mail. To stop this from happening, please add to your email address book.

2. Check your email address

Make sure you typed in the correct email address when you signed up with us. Just sign in to your account (if you can remember which email address you used) to check this.

3. Check your contact preferences

Check that you’ve agreed to receive our marketing emails by logging into your account and clicking ‘Contact preferences’. If your aren’t signed up to receive our marketing communications, then a notice will appear to inform you that we’ve stopped sending you emails and texts. To change this, click ‘Confirm Preferences’ to start receiving all emails from us, including marketing subscriptions.

4. Contact us

If after this you’re still having trouble, contact our Customer Care Team by clicking on one of the below options and giving as much detail as you can about the issue and we will try our best to help.

In most cases, if your order doesn’t arrive, or is faulty or damaged, you’ll get your money back or a replacement. If you’ve changed your mind, you can ask the us and we’ll accept a return.

If your item hasn’t arrived, you can let the us know and we’ll have to either send a replacement or give you your money back. If your item has arrived, but there’s something wrong with it, or it doesn’t match the listing description, you can return it. We the sellers we are also willing to accept returns if you’ve just changed your mind. 

To help you find the information you need, we’ve pulled together all of our useful articles about refunds on JAM.

Here’s how the refund process works on JAM:

  1. Let the us know you’ve got a problem
    If your item hasn’t arrived or if it has and you want to return it.
  2. Try to work things out with the seller
    We’ve got 7 business days to make things right for you, and you can always keep track of what’s going on.

Shipping And Delivery For Buyers

There are a number of shipping and delivery options available to you on JAM, from tracked international shipping to picking up an item in your own neighborhood.

Before you bid on or buy an item, take a look at our guides below to understand everything you need to know about handling time, your shipping options, what to expect to pay for shipping, when your item will arrive, and more.

Categories: Buying, Refunds

We aim to make shopping with JAM easy and simple, but we know that you may have some questions so we’ve developed our Help area.


–     How can I contact you?
–     Do you have a phone number?
–     Can I speak to someone right away?
–     What information do I need to provide you?

How can I contact you?

Hopefully, you’ll find the answers you’re looking for. However, if you need to contact us, we’re here 24 hours a day, 7 days a week. If you want to get in touch with us, just choose one of the contact options below so we can help you.

Do you have a phone number?

Online is what we do best at JAM so we handle customer care enquiries mainly by email or social media. We don’t have a call centre, so we’re not set up for a high volume of telephone calls – however, once we’ve received your enquiry we’re always happy to give you a call if we feel that’s the best way to resolve your query.

Can I speak to someone right away?

We’re also expanding our live chat offering – so more and more customers have the chance to chat to us right away. You’ll see this option below when we have advisors available to chat.

What information do I need to provide you?

Be sure to include as much information as possible in your email, post or tweet so we can get back to you as soon as possible.

As we’re an online retailers & wholesalers we sell directly to the public as well – we therefore always offer wholesale you can be given a huge discount for buy in bulk from us and we are really open for any business..

Category: Buying

You may be able to change the shipping address or the shipping service you selected for an JAM purchase, but you’ll need to contact us before they ship the item to you.

How To Change Your Shipping Address

When you’re buying an item, we’ll pre-populate your preferred shipping address in the order summary, which you’ll see just before checkout. Make sure this is where you want your item to be sent before completing your purchase.

If you want to make a change, select a different address in the Ship to field on the checkout page. If the address you want your item delivered to isn’t shown, select Add a new address and complete the required details.

Some items that aren’t easy to ship, such as large pieces of furniture, may be marked as ‘Pickup only’. This gives you the chance to inspect the item in person and avoid shipping costs.

How To Arrange A Local Pickup

If an item is listed as ‘Pickup only’, you’ll receive information on the item’s location at checkout. If you need to know more before purchasing, select Ask a questionin the listing.

After making your purchase, contact us to arrange a time and place to collect your item, and agree on how you’ll pay for it.

In addition to PayPal or credit card, you can sometimes pay by internet banking, check, or money order – either beforehand or when you pick up your item. We may also accept cash for local pickup purchases. Items collected in person are still covered by JAM Money Back Guarantee.

Category: Buying

In JAM we have so many ways of delivery and these are:

Standard Delivery

Next-Day Delivery

Precise Delivery

JAM Instant

Next-Day Delivery (NI)

Evening Next Day Delivery

Next-Day Delivery (OA)

Click & Collect – Standard

Click & Collect – Next Day

And we charge some penny in most of these delivery methods Let the us know you’ve got any problem.


In Post 24/8 Lockers (FREE )

  • Return through your nearest InPost Locker in over 1,100 locations
  • Open 7 days a week 24/7
  • You can print a label from the carrier website by clicking the create return link

toyou At ASDA (FREE)

  • Return through your local toyou store in over 620 Asda stores nationwide
  • Open 7 days a week, early until late
  • No label or printer required! This will be provided for you in store

Collect Plus (FREE)

  • Return through your local Collect+ store in over 7,000 locations
  • You’ll find a pre-paid label on your returns note in your parcel
  • Open 7 days a week, early until late

Doddle (FREE)

  • Return through your local Doddle store available in 244 locations
  • Open 7 days a week, early until late
  • No label or printer required! This will be provided for you in store

Royal Mail (FREE)

  • Return through your local Post Office branch or Royal Mail Customer Service Point in over 12,000 locations
  • You’ll find a pre-paid label on your returns note in your parcel, alternatively use label-less & create a QR code by clicking the link
  • Open 7 days a week, early until late

Hermes store (FREE)

  • Return through your local Hermes store in over 4,500 locations
  • You can either use label-less at select number of stores or print a label from the carrier website by clicking the create return link
  • Open 7 days a week, early until late.

Load More

Lost your password? Please enter your username or email address. You will receive a link to create a new password via email.
We do not share your personal details with anyone.